Refund & Delivery Policy

Last updated: October 24, 2026

Thank you for choosing Eleanor Hayes Studio, a digital content brand operated by VLADYSLAV BASHCHENKO, an individual based in Ukraine. Please review the product description, included file formats, and this policy carefully before checkout. Our Digital Products are electronically delivered and do not include physical goods.

1. Digital Delivery

Digital Products may include downloadable PDFs, fillable worksheets, printable cards, and MP3 audio lessons, as specified on each product page. After successful payment, access or a download link will be provided through the active checkout/delivery platform and/or by email. Delivery timing may vary due to payment verification, fraud checks, or email processing. Please check your spam folder and contact support if your purchase is not accessible.

Download your files promptly and save your own backup. A purchase permits personal storage of the downloaded copy; it does not guarantee perpetual access to re-download links. No physical product will be shipped.

2. All Sales Are Final — No Voluntary Refunds

ALL SALES OF DIGITAL PRODUCTS ARE FINAL. WE DO NOT OFFER VOLUNTARY REFUNDS, RETURNS, OR EXCHANGES FOR CHANGE OF MIND, FAILURE TO USE THE MATERIALS, OR DISSATISFACTION WITH A PURCHASED PRODUCT.

By placing an order, you acknowledge that the product description, included digital formats, and price have been made available to review before payment. Because digital materials can be downloaded and retained, we do not provide a “try it and return it” option. This policy applies particularly once access or downloading has started.

Important: This no-voluntary-refund policy does not remove any non-waivable consumer rights, protections relating to faulty or undelivered digital content, or the independent rights of the payment processor or Merchant of Record to issue a refund or resolve a payment dispute where required or permitted.

3. Digital Content and Withdrawal Rights

Where applicable law permits the statutory withdrawal right to be lost for immediately supplied digital content, checkout should request your prior express consent to begin digital delivery during the withdrawal period and your acknowledgment that you thereby lose the withdrawal right when performance begins. Any required confirmation will be provided through the checkout process. If these legal conditions have not been met, your statutory rights remain unaffected.

4. Technical Problems and Delivery Assistance

If a file is missing, damaged, or cannot be opened, email us with your order number and purchase email address. We will make reasonable efforts to restore access, provide a working replacement, or help with compatible software. If a product is not delivered or materially defective and the issue cannot be remedied, any remedy required by applicable law or determined by the Merchant of Record remains available.

We do not promise refunds as a discretionary customer-satisfaction benefit. Payment disputes, mistaken charges, unauthorized transactions, and any legally mandatory refunds are handled under applicable law and the checkout provider’s rules.

5. Merchant of Record

Checkout is not yet active. The payment provider and any applicable Merchant of Record terms will be identified before purchases become available.

6. Contact Support

For delivery or file-access assistance, contact eleanorhayesstudio@gmail.com and include your order number, the email address used at checkout, and a brief description of the problem. Contact us promptly if you experience an access issue.